- Online Store
Terms and Conditions of Sale:
This Agreement contains the terms and conditions that apply to your purchase from the entity named on the invoice ("EKWB") that will be provided to you ("Customer") on orders for advanced computer cooling solutions, computer systems and/or related products sold in the Slovenia. By accepting delivery of the advanced computer cooling solutions, computer systems and/or other products described on that invoice. Customer agrees to be bound by and accepts these terms and conditions. These terms and conditions are subject to change without prior written notice at any time, in sole discretion of EKWB Water Blocks.
All items purchased at EKWB are to be used at your own risk. When used properly, all EKWB products are absolutely safe. Damage to computer components and possible bodily harm can occur if a product is used improperly. EKWB assumes no liability whatsoever, expressed or implied for the use of these products.
Due to frequent possible changes on hardware we do not guarantee compatibility. For this reason always consult EKWB's support when in doubts.
Customer acknowledges that it is his/hers responsibility to have the appropriate software, hardware and internet connection to operate the then-current version of website. EKWB, in our sole discretion, may modify the website at any time without notice, may terminate any actions or events hold through this website at any time without notice, may discontinue any service through website at any time without notice, and EKWB also reserves all rights to cease supporting any hardware at any time without notice.
Customer acknowledges that in order to protect his/hers privileges, customer must abide by the Internet application custom and respect Internet ceremonies:
Disclaimer and Limitation of Liability as to Products Sold
EKWB issues a two-years warranty on all their products covering manufacturing and material defects on condition that the products are used in normal fashion. The warranty shall apply for two years from the moment EKWB sells the product concerned (to the first buyer and from official EKWB partner).
Within the period of the warranty, and in accordance with the terms of the warranty, EKWB will undertake to replace or repair all defective components which have been used in normal fashion.
However, the warranty is subject to the limitations and exceptions outlined below.
Conditions and limitations:
EKWB's liability shall be limited to repair or replacement of components which are defective owing to manufacturing or material defects.
EKWB assumess no other liability than this, not even liability for indirect losses caused by the defect concerned, including operating losses, loss of profits, or damage caused to real property or moveable property occurring while the product concerned is the possession of the Buyer.
The Buyer alone shall bear the responsibility and risk involved as to whether the products are suitable for the application intended. EKWB assumes no liability in this connection.
EKWB assumes no liability for defects which occur due to use of their products for purposes for which they are not intended, or for defects which occur owing to incorrect installation, corrosion, ultraviolet degradation, lack of maintenance, or any alteration or repair of the product carried out incorrectly by the Buyer. Finally, EKWB assumes no liability for normal wear and tear, or for depreciation of value.
Nor do EKWB assume any liability for service carried out by anyone other than authorised representatives of EKWB, unless such service is carried out pursuant to guidelines laid down by EKWB and in accordance with good craftsmanship.
The Buyer shall inform EKWB in writing of any defects with no undue delay once defects have been registered. Products being dealt with under the warranty shall be returned to EKWB for repair unless any other agreement has been reached in writing
EKWB shall not cover costs incurred by the Buyer in connection with the transport or wages involved in a warranty case. Such costs shall be met by the Buyer in full.
On all water-cooling and related products, including accessories all sales are final unless otherwise noted. Defective items will be replaced according to written agreement. See Return Policies for more info.
Please Note: For security purposes, orders totaling one five hundred (500) euros or more, may require some forms of identification before processing.
We reserve the right to cancel unfulfilled orders at any time or request payment in advance through money order or certified bank check.
Pictures are for illustration purposes only.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, EKWB shall not be responsible for any incorrect or inaccurate information, caused by the internet user or for any of the equipment or programming associated with or utilized in this website, or for any technical error, or any combination thereof that may occur in the course of the administration of this website including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, technical problems or traffic congestion on the internet or website, software failure, theft or destruction or unauthorized access to or alteration of entries and any injury or damage to Customer's computer related to or resulting from participating in or downloading any materials in this service.
EKWB shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. EKWB shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, EKWB shall immediately issue a credit to your credit card account in the amount of the charge.
Value Added and Customs Taxes
EKWB will apply 20% VAT to any order made inside EU and will not apply any customs charges. Each customer shall be solely responsible for all customs or other taxes, on orders shipped to any other state or Country.
Terms of payment are within EKWB's sole discretion, and unless otherwise agreed to by EKWB. Payment must be received by prior to EKWB's acceptance of an order. Payment for the products will be made by credit card, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by EKWB. Invoices are due and payable within the time period noted by EKWB's based on the purchase, measured from the date of the invoice. EKWB may invoice parts of an order separately. Orders are not binding upon EKWB until accepted by EKWB. Any quotations given by EKWB will be valid for the period stated on the quotation. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law.
Return and Exchange Policy
Damaged Items: All shipping packages are fully insured. If you receive a damaged package, you must notify us immediately my e-mail. Sending back damaged merchandise voids the shipping insurance and no credit will be given. Damaged packages must be held for seven days with original packaging for couriers inspection.
EKWB's systems and parts that are purchased directly from EKWB by an end-user customer may be returned by Customer in accordance with EKWB "Return Policy" in effect on the date of the invoice. Products returned for credit must be received within 30 days of invoice date and a 15% restocking fee may apply. Product must be returned within 30 days. Systems are returnable for repair or replacement only.
EKWB will not assess a restocking fee for defective products. A qualified EKWB technician will test each returned product for defects.
Warranty is void if a product has been tampered with in a way in which it was not designed. Misuse, modification, handling damage (i.e. dropping), improper installation or not following manual will void warranty. Returned items must be in like new condition. Returns will not be accepted without an authorized RMA number, which is valid for 14 days after being issued.
Customers will be responsible for return shipping charges on merchandise. The customer is responsible for shipping the product back. Please ship using a carrier that provides a tracking number and proof of delivery. We recommend DHL or GLS (inside EU). EKWB will not be responsible for items lost by the carrier. Valid proof of delivery must include the receipt signature of an authorized EKWB employee.
From time to time, EKWB may, in its sole discretion, exchange products or portions of a product. Any exchanges will be made in accordance with EKWB exchange policies in effect on the date of the exchange.
Important Note: As much as we strive to process all orders as quick as possible, all orders require 1-3 Business Days processing time before ship. EKWB does not guarantee same day shipping. EKWB does not process orders during weekends.
EKWB ships each order via three different postal services. Rates are automatically calculated by Online Shipping Calculator by accordance of weight. Shipping charges can be calculated before ordering in your Chart. Shipping charges will be added to your order on third stahe of making the order/ check out. Since shipping cost is based on region, charges cannot be figured until you provide requested information. Shipping information is displayed immediately following the bill to and ship to information in the check out process. This allows you to view shipping fees before any charges are placed to your credit card. Please make sure to select your preferred method of delivery.
- Shipping charges are not included in the price of the item.
- Shipping time is not guaranteed; shipping cost is also not guaranteed.
- We are sorry, but we can not refund the shipping charges for weather related delays.
- EKWB does not take responsibility for delayed arrivals on packages shipped to rural areas.
- EKWB does not take responsibility for delayed arrivals due to closed or delayed airport activity.
EKWB ships worldwide. Paypal payment is the preferred method for international orders; direct money transfer is also an option. International orders may require some forms of identification before processing. If webshop system cannot offer you shipping to your country or area that you reside in, please send us e-mail so we can check and possibly add your country or region in our system. If we may not be able process your order, we will cancel your order and refund payment if already made.
Overseas orders may be subject to import tax. We do not charge for this tax, so the customer will have to take care of it separately. You are responsible for, if any customs, duties, taxes, or additional fees your country or the shipping company charges to import these items. We are not responsible for any package that is damaged or lost due to another countrys customs or postal service. Shipping time is not guaranteed; shipping cost is also not guaranteed. If the item is lost, damaged, or delayed by the shipping service - we are not responsible. No refunds, credits, or replacements will be given by EKWB.
Please contact EKWB for available countries and for more information.
Shipping Charges for Returns
EKWB is obliged for shipping to the original (1st) buyer only.
Unless otherwise noted, shipping on products and returns is nonrefundable, and returning a product comes at the expense of the customer. Customer will be responsible for paying shipping to EKWB for parts, accessories and barebones.
Updated 1st of June 2012 by EKWB