CUSTOMER CARE

We are doing our best to respond to all tickets in 1 to 2 business days. If you already have an open ticket, please give us some time to process it, and we’ll get back to you as soon as possible.

For general information, you can always check FAQ.

All relevant information regarding the current Covid-19 situation can be found HERE.

Important Notice for UK-Based Customers

Due to current lockdowns in the United Kingdom, EK was notified that delivery services face some difficulties in package deliveries. Please keep in mind that all packages sent to or from the UK will be delivered with greater delays than usual or once the situation allows it.

We appreciate your patience and understanding.

In case you’re not sure if your hardware is compatible with our products, please check the EK Compatibility Tool.

Knowledge Database

Answers to the most frequently asked questions.

Get in Touch

Get a more detailed answer from our support staff.

Return a Product

Start the process of returning an unwanted or faulty product.