EKWB Returns policy
EKWB products that are purchased directly from EKWB shop may be returned by Customer in accordance with EKWB "Return Policy":
- Products returned for credit due to customer remorse or incorrect purchase decision must be received within 30 days of invoice date in unaltered and undamaged state. Only packaging can be opened, product must not have any traces of use. Customer will be charged up to 15% restocking fee if processing costs occur during reprocessing at EKWB.
- EKWB will not demand a restocking fee for returned products that are defective. A qualified EKWB technician will test each returned product for defects and issue appropriate action as agreed with customer via RMA process.
- Warranty is void if a product has been tampered with in a way in which it was not designed for or described in user manual. Misuse, modification, handling damage (i.e. dropping) will void warranty. Returned items must be in »like new« condition. Returns will not be accepted without an authorized RMA number, which is valid for 14 days after being issued.
- When the RMA request is opened, it is mandatory for a customer, to send good quality photos or video, where the damage or faulty function is clearly visible/audiable.
Shipping Charges for Returns
EKWB provides shipping to the sender only. Unless otherwise noted, shipping on products and returns is nonrefundable, and returning a product comes at the expense of the customer.
Damaged Items during delivery: All shipping packages are fully insured. If you receive a damaged package, you must notify us immediately by e-mail. Sending back damaged merchandise voids the shipping insurance and no credit will be given. Damaged packages must be held for seven days with original packaging for courier’s company inspection. Once resolved we will send you new products at courier expense.
Customers will be responsible for return shipping charges on merchandise. The customer is responsible for shipping the product back. This is analogous to paying for gas to drive a product back to a store you bought from to return it. Please ship using a carrier that provides a tracking number and proof of delivery. We recommend GLS, DHL, TNT, UPS or FedEx. EKWB will not be responsible for items lost by the carrier. Valid proof of delivery must include the receipt signature of an authorized EKWB employee.