Customer service representative

Full-time employment

Komenda

Who we are:

EKWB is a global leader in computer liquid cooling, working with the biggest names in the computer industry and more. While the core of our company remains rooted in Komenda, Slovenia, our innovative, premium-design products are present in more than 130 countries with offices located in three continents. Due to our fast growth in global markets, we are always looking for top talent to help us shape the future of computing.

 

If you are passionate about your work and enthusiastic about our technology, we invite you to join our dynamic team as our newest Customer service representative in the RMA customer service team in Komenda (Slovenia).

 

Key tasks and responsibilities:

  • – Communication with end users and business partners, offering customer service for warranty and 30-day guarantee returns (RMA) in the area of PC liquid-cooling
  • – Preparing documentation for claims and returns (commodity and financial credit memos, replacement shipment documentation, returns form, customs documentation, damage claims reports), issuing refunds and handling other supporting processes, such as analyzing and testing returned products and managing the RMA warehouse
  • – Collaborating on improving the internal and public knowledgebases of the Customer service department, transferring knowledge, and promoting the professional development of employees
  • – Gathering data, performing analysis and reports related to product returns and claims, customer/user satisfaction and other relevant reports and documentation
  • – Collaborating with other organizational units in the company and outside vendors responsible for logistics and warehousing services and improving the customer experience
  • – Collaborating on the team’s, department’s and company-wide projects

 

From the candidates, we expect:

  • – A minimum of level V of education
  • – Excellent spoken and written English (B2 and higher)
  • – At least two years of relevant working experience in customer service

 

Desired skills:

  • – Operational knowledge about PCs (software/hardware) and PC liquid-cooling
  • – Technically oriented
  • – Working knowledge in a ticketing customer service software (Zendesk is an advantage)
  • – Experience with multichannel customer service (chat, phone, social media, email)

 

Soft skills:

  • – A customer-oriented attitude and high emotional intelligence
  • – Detail-oriented and precision skills
  • – Communication skills and the teamwork
  • – Critical thinking and problem-solving skills
  • – Proactiveness
  • – Innovation

 

We offer:

  • – Indefinite-term employment with a trial period
  • – A pleasant and dynamic work environment with flexible hours
  • – Good working conditions and the possibility to cooperate with top experts in the industry
  • – Potential for personal and professional development

 

What do you gain by joining EKWB?

We are the best at what we do, and we offer the same opportunity to our employees – to do the best work of their lives here. Our internal culture is based on agile processes, relaxed relationships, transparent communication, developing each individual’s competencies, and rewarding extraordinary achievements.

Technology. Innovation. Passion. These are the core pillars of our success, built and connected by people in our company. We are only as good as our team members and their relationships – that is why we invest a lot in them.

Are you ready to push the boundaries of what’s possible with us?

 

How to apply?

Please send your application with a clearly stated job position Customer service representative in the RMA customer service team and your CV to [email protected] by 2nd October 2022 at the latest.

 

The future is liquid-cooled. Become a part of it with EKWB!

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